Operations consultancy for SMEs: find out why things take longer than they should.
Before anyone builds anything, we work out how the business actually runs. We talk to the people doing the work, follow a job from enquiry to invoice, and write down what we find.
WHO IT'S FOR
Owners, managing directors and charity leaders who know something is slow or fragile and cannot see exactly where. The business has grown, the way of working has not, and everyone is busy.
It also suits anyone about to spend serious money on software. A few weeks spent understanding the problem costs far less than a system that solves the wrong one.
PROBLEMS IT SOLVES
WHAT YOU GET
Process review
We map how work moves through the business, where it waits and where it goes wrong. The map shows what happens on a normal day, which is often different from the procedure.
Digital due diligence
An independent look at the systems and data in a business you are buying, investing in or inheriting.
Buy or build
A clear recommendation on whether a standard product will do the job or whether bespoke is worth it, with the costs of each over several years.
AI opportunity review
Where AI would save real time in your business, what it would cost, and what to ignore.
HOW IT FITS: UNDERSTAND, DESIGN, BUILD, RUN
Understand
This service is the Understand stage. It takes two to four weeks and ends with a plain report and a recommendation, even if the recommendation is to do nothing.
Design
If you go ahead, the report becomes the brief. We design the new process first and the system second.
Build
We can build what we recommend, in-house. You are free to take the report elsewhere.
Run
We train your team in the new way of working and stay on if you want us to.
WHAT IT COSTS AND HOW IT RUNS
A review is a fixed-price piece of work lasting two to four weeks, depending on how many teams and sites are involved.
Jon runs it himself. He has run businesses of his own and sits on the board of a £19m company where he redesigned the processes and systems, so he has been on your side of the table.
AN EXAMPLE
inside the business found the quoting bottleneck nobody had named. The report paid for itself before anything was built. Quotes later went from four days to 40 minutes.
SEE THE CASE STUDIES →QUESTIONS WE GET ASKED
What do we get at the end?
A written report in plain English: how the work moves today, where the time goes, what we would change first and roughly what each change would cost. You can act on it with us, with someone else or on your own.
Will you just recommend software that you build?
No. We have recommended standard products, small changes to a spreadsheet, and doing nothing. The review is priced and sold on its own so the advice can be straight.
How much of our team’s time will it take?
A few conversations of about an hour each with the people who do the work, plus time for us to sit alongside them. We fit around the working day.
Do you work with charities?
Yes. The questions are the same: where does the time go, and what would free more of it for the work that matters to the people you serve.
RELATED SERVICES
Business automation
The repetitive work done by software: imports, checks, documents, reports.
BUSINESS AUTOMATION →AI consultancy
Where AI earns its place in your business, then building it in properly.
AI CONSULTANCY →Bespoke software development
Custom CRM systems, portals and web applications, built in-house.
BESPOKE SOFTWARE →All services
Understand, Design, Build, Run: the four stages and everything in them.
SERVICES OVERVIEW →