Understand.
Design. Build. Run.
Four stages, in the order a business needs them. Most clients come in at the first. Some arrive with a design already agreed and need it built. A few have been with us since 2013 and only need the last.
Consultancy
Systems, brand
Apps, automation, websites
Training, support, hosting
Understand
Before anyone builds anything, we work out how the business actually runs. We talk to the people doing the work, follow a job from enquiry to invoice, and write down what we find. You get a plain report and a recommendation, even if the recommendation is to do nothing.
Three weeks inside a £12m distributor found the quoting bottleneck nobody had named. The report paid for itself before anything was built.
Design
Once we know what needs to change, we design it. The process first, then the system that holds it in place. If your brand or marketing is describing the business you used to be rather than the one you've become, we fix that too.
Three spreadsheets designed down to one portal. Customers stopped ringing to ask where their job was.
Build
We build what we design, in-house. Web and mobile applications, customer portals, internal tools, automation and AI where it earns its place. And the websites we've been building for Essex businesses since 2013.
Quotes in 40 minutes, not 4 days. Six reps quote from site, and orders stopped going to whoever answered first.
New website enquiries for Night Owls since we rebuilt their site.
Run
A system only works if your people run it. We train your team, write the documentation and stay on for support and hosting for as long as you want us. Some customers have been on that list for over a decade.
"It's fast, always online, and any time we've needed something they've sorted it quickly."
Everything we do, by name.
Business automation
The repetitive work done by software: imports, checks, documents, reports.
BUSINESS AUTOMATION →Bespoke software development
Custom CRM systems, portals and web applications, built in-house.
BESPOKE SOFTWARE →AI consultancy
Where AI earns its place in your business, then building it in properly.
AI CONSULTANCY →Process and operations consultancy
Process reviews, digital due diligence and buy or build decisions.
PROCESS CONSULTANCY →Web design and development
Websites for tradespeople and small businesses, as we have built since 2013.
WEB DESIGN →Hosting and support
UK hosting, email, backups and changes, with real people on the phone.
HOSTING AND SUPPORT →