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SERVICES / 4 STAGES

Understand.
Design. Build. Run.

Four stages, in the order a business needs them. Most clients come in at the first. Some arrive with a design already agreed and need it built. A few have been with us since 2013 and only need the last.

01 UNDERSTAND
Consultancy
02 DESIGN
Systems, brand
03 BUILD
Apps, automation, websites
04 RUN
Training, support, hosting
01 / CONSULTANCY

Understand

Before anyone builds anything, we work out how the business actually runs. We talk to the people doing the work, follow a job from enquiry to invoice, and write down what we find. You get a plain report and a recommendation, even if the recommendation is to do nothing.

WHAT IT LOOKS LIKE
3 wks

Three weeks inside a £12m distributor found the quoting bottleneck nobody had named. The report paid for itself before anything was built.

02

Design

Once we know what needs to change, we design it. The process first, then the system that holds it in place. If your brand or marketing is describing the business you used to be rather than the one you've become, we fix that too.

System designBrand and marketing
WHAT IT LOOKS LIKE
31

Three spreadsheets designed down to one portal. Customers stopped ringing to ask where their job was.

03

Build

We build what we design, in-house. Web and mobile applications, customer portals, internal tools, automation and AI where it earns its place. And the websites we've been building for Essex businesses since 2013.

WHAT IT LOOKS LIKE
40 min

Quotes in 40 minutes, not 4 days. Six reps quote from site, and orders stopped going to whoever answered first.

+50%

New website enquiries for Night Owls since we rebuilt their site.

04

Run

A system only works if your people run it. We train your team, write the documentation and stay on for support and hosting for as long as you want us. Some customers have been on that list for over a decade.

WHAT IT LOOKS LIKE

"It's fast, always online, and any time we've needed something they've sorted it quickly."

ERIKA ENRIGHT, NIGHT OWLS
ALL SERVICES

Everything we do, by name.

Not sure which stage you're at? That's what the first call is for.

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